Like most e-commerce sites, our shopping cart uses cookies to track your purchases, and ensure that your order is secure. However, if your browser security is set very high, it will not accept cookies from our site and we have no way to track your order and ensure it is associated with your session. To enable cookies for Internet Explorer (IE) go to the Tools menu and select Internet Options. Click on the privacy tab, then the Edit button (under web sites). Enter our web site into the field (use both www.cityescapesphotography.com and www.city-escapes-photography.com) and press the allow button. In some cases, you may need to restart the browser for this change to take effect.

As is common with e-commerce sites, a user account must be created in order to complete a purchase from our site. On many sites, this information is managed locally by the store. This has two major drawbacks: you have to create a different account for each store you shop at, and your personal information (name, address, credit card number) is stored by the merchant at their site. By using Google Checkout, we eliminate both of these concerns. Your same Google account can be used to pay for purchases at thousands of on-line stores, and Google manages all of your personal information, not the individual retailers. In particular, this means that while we require a valid email address, name, and shipping information so we can inform you of your order status and deliver your purchases, we never see your credit card information. Instead, we receive your payment directly from Google, without knowing how the funds were transferred. This provides you with significant additional security – and hopefully additional convenience.

Very secure. City Escapes uses a third party, Google, to immediately process your credit card information. Google Merchants security environment, in particular that of its credit card processing web page, is among the best available and has been approved by the credit card companies as meeting their strict security standards. Your credit card information is stored only at this third party sight; City Escapes does not recieve or store your credit card numbers at any time.

We are sorry to hear that you are having problems using our web site. While we have tried to test the system across multiple browsers and configurations, there is always the chance we missed something. One of the most common issues we find is a configuration issue, in which your browser security settings are preventing the credit card processing system from working properly. Please check to ensure that you browser has

• Cookies enabled. In particular, since cookies are set by Google, not City Escapes, you may be required to grant additional permissions to our site, depending on your browser.
• Javascript enabled. Without Javascript enabled, your purchase will not be added to your cart and you will not be able to check out. If you are not able to view the shopping cart, it is likely that you do not have javascript enabled.

If you still have problems, please feel free to contact Terence, our technical support person, at customer-support@city-escapes-photography.com