City Escapes Nature Photography Art Gallery provides quality limited edition photos while contributing to conservation of our resources. We sell limited edition nature, wildlife, and landscape photographs and donate 1 percent of gross sales to charity.
Return Policy

Payment and Return Policies

Your happiness is our goal! We strive to make the process of adding beauty to your life as easy as possible. If at any point you have questions, problems, or concerns, please contact us at customer-support@city-escapes-photography.com or call us at (774) 277-9682. We will work with you to ensure your complete satisfaction. We want you to be thrilled with your new print!

Payment Policy

We accept Visa and MasterCard. We also accept money orders and certified checks. We do not accept personal checks, except upon prior approval, nor do we accept PayPal. Please do not send cash.

Shipping Policy

We normally ship UPS Ground. Other options are available, if necessary; simply contact us to discuss your preferences. Please allow six to eight weeks for your order to ship. We make every effort to get your prints to you in the shortest amount of time possible -- usually much faster than six to eight weeks. We are often able to ship prints in two weeks or less. However, certain sizes require additional time to print and frame. Also, we are a small company, so if we are on a shoot, we will not be able to process your order until we return.

We will not begin preparing your print until payment has been received.

Freight Damaged Items

All shipments are insured against damage in transit. If your order arrives damaged, please contact us and UPS immediately. We will work with you and UPS to replace your item as quickly as possible.

Return Policy

It is very important to us that you are satisfied with your print! Therefore, you may return any item you have purchased from us within 30 days of the delivery date to the purchaser's "ship to" designee. Standard items will be issued a store credit for the full amount of the item; custom orders will be issued a store credit for the amount of the item minus a 20% restocking fee.

  • Please contact us if you intend to return an item. This will help to expedite getting your new item to you.
  • All returns must be sufficiently protected for shipping, and must be insured against damage with the shipping carrier.
  • For framed traditional prints and all canvas prints, you will be responsible for all return shipping costs, including the cost of returning the item to us, the cost of sending your new item back to you, and insurance for each leg of the shipping.
  • For unframed traditional prints, you will be responsible for the cost of returning the item to us, including insurance. We will cover the cost of sending your new print back to you (ground shipping only).
  • Upon receipt of the undamaged item to be exchanged, we will:
    • Inspect the item and confirm its undamaged condition.
    • Contact you, via e-mail, to confirm receipt of the item and its condition.
    • Make arrangements with you to ship your new item. Normal processing and shipping terms apply.
  • If the return is a result of our error, we will reimburse the return shipping costs (ground shipping only), including insurance. We will also pay the costs associated with shipping the new item to you. Upon receipt of an item exchanged due to our error, we will:
    • Inspect the item, confirm its condition, and confirm our error.
    • Contact you, via e-mail, to confirm receipt of the item and its condition.
    • Assuming there is no damage to the item, we will reimburse your shipping costs via your payment method, and replace the item as quickly as possible. Normal processing and shipping terms apply.
  • We do not accept items for return that have been damaged (this includes smears, fingerprints or creases on unframed prints), or items returned to us more than 30 days after the delivery date to the purchaser's "ship to" designee.

Free Return Policy for Standard, Unframed Prints

If you purchase any of our unframed paper prints and are not happy with your purchase for any reason, you can return the item within 30 days from the date it was delivered and we will either exchange the print for another of the same size, or fully refund your money -- your choice. We will even include a return shipping label so we pay the cost of shipping the original print back to us.

The details:

  • The print must not be damaged in any way. (Be careful of fingerprints!)
  • You must contact us by phone or email within 30 days of delivery to you to let us know you are returning the item.
  • You must ship the item, including its original certificate of authenticity, back to us within 30 days of delivery.
  • You must ship it back to us in its original packaging - so don't throw away the packing material until you know you are happy with your purchase.
  • You must use the return shipping label included in the original paperwork. If you do not use that label, we wil l not be able to pay for the return shipping - although we will still issue you a refund for your original purchase, assuming the print is undamaged.
  • Once we receive the print and verify that it has not been damaged, we will issue you a refund for the original cost of the print and shipping it to you. This refund will be applied to the same credit card that was used to place the order. If you paid by cash, we will mail you a check for the amount owed. Sorry, items paid by credit card cannot be issued check refunds or credited to a different card. Though we anticipate much faster refunds, please allow four to six weeks for the refund to be processed.
  • If multiple prints were ordered and shipped at the same time, and not all are returned, we will only reimburse the cost of the returned print(s) - not the shipping charges. We will, however, still pay for shipping the returned print(s) to us.
  • This offer does not apply to either framed prints or any canvas prints (framed or unframed). On these items, our regular return policy applies.

"Nature is art brought to life: often beautiful and inspiring, always fragile and in need of loving care" -- Jodi Gaylord

City Escapes Nature Photography Fine Art Gallery

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All photographs are Copyrighted by City Escapes Nature Photography.
Any use of these pictures without written permission is expressly forbidden.